Monthly Archives: February 2009

Music = Happy. Music Marketing = Sad.

Every year I attend music industry conferences, and every year they make me sad. I was at a conference today that focuses on digital/online music marketing, and on the one hand, it’s fascinating to hear the analysis and research that goes into supporting and promoting bands.

On the other hand, it’s terribly disconcerting to hear men in suits talk with total confidence about “what kids want,” and to know that they can back up their claims with reams of data and user studies. It’s equally disconcerting to hear bands spoken of as products or, at best, brands. “We stripped down the web site of [band name withheld] to just a simple navbar and a personal blog. Our unique users and page hits shot up, merch sales tripled, and we made a lot more money on ad impressions and CPM. It also translated into much higher rates of user engagement and user loyalty.”

I haven’t had this much of a music buzzkill since I last read Pitchfork.

Hold the Garfunkel


It’s time for the monthly New Blog Alert! Add S+G-G to the list of blogs that Whitney, Brian and I create but then burn out on. The list has grown to include Meh.Blog, StuffWhitePeopleLiked, EffYouCat! (which I do still post to), and now S+G-G. Still, this one is absolutely brilliant, and kudos to Whitney for the stellar art! When you get bored of it, go read Meh.Blog.

And just for the record, EffYouCat! came way before the potty-mouthed web sensation F—YouPenguin. We were even advertising on Facebook at one point. But they have t-shirts now. And probably a book deal. All we have is this silly blog empire. (sigh)

Every Telcoms Are Evil Evil Evil (but sometimes the reps are nice)


Eff them all. Seriously, dealing with your cable company shouldn’t send you spiraling into catatonic apathy or homicidal rage. And yet it always does.

My most recent experience has been with Time Warner Cable, which, when we signed up for a new activation for our new apartment, didn’t have an available installation appointment for 17 DAYS. Imagine me without the internet or TV for 17 DAYS! In offline time, that’s like 119 years! And of course we move to the one building in Manhattan where every Wi-Fi network is locked up.

The lady on the phone (Joanne) was very nice—she even gave me her direct line and told me to call back later to see if anything had opened up—but the wait was just too long. I wrote an email explaining that hey, if you’re making me miss work because you don’t have evening hours AND making me pay an activation fee AND making me wait 17 days for activation, that’s just bad business. I got a note back saying “We don’t have any earlier appointments.” Um, yeah. That’s my point.

I took my grievance to Twitter, where a TWC rep promptly responded to my cry for help. He ended up calling me that night, actually, putting me in touch with their client-services team (or whatever they were called). They also were fairly understanding, and finagled a new appointment for me that was 24 hours earlier than my old one. 16 days instead of 17, and yet I felt like I’d fought the good fight and won. Sheesh.

The most frustrating thing is, I can’t just take my business elsewhere. There is no one else. Read the Yelp reviews for TWC…I wouldn’t even buy a slice of pizza from a business that was so poorly rated/reviewed, and yet I have to dish out almost $100 a month to them. Our old building had FiOS Internet (not FiOS TV though), but our new building just has TWC and maybe RCN, but RCN isn’t any better reviewed, so what’s the point?


And speaking of FiOS, Natali was apparently sent into a murderous rage by them today. She rants about the whole thing on Buzz Out Loud. And to think, this whole time I was jealous of her for having FiOS TV when I only had FiOS internet. You seriously can’t win when it comes to telcoms.

Would You Pay for Online News?

A lot of old men are doing the rounds on talk shows and in newspaper columns talking about how to save newspapers. Subscriptions are down, the costs of paper and ink went up recently, and advertising is cratering, both the online and offline kind. And for each publication, thousands of paying print subscribers are being replaced by millions of not-paying online subscribers.

AdAge’s Simon Dumenco is recommending that everyone in the media have a “Plan B” ready, because there won’t be another job for you in the industry if you get fired. Yikes.

How to avoid the death of the news media? There are lots of solutions out there. One is better advertising. Online advertising has a bad reputation, and with good reason. On the one hand, online advertising gives you better stats than TV or print ads, because you can track results in real time (how many viewers click on a banner ad, where they are geographically, what site they’re on, did the mouse click convert to a sale, etc). The problem is that the data doesn’t show online ads as being all that effective. Most of us have trained ourselves by now to ignore or disable banner ads, flashing lights, popup ads, and especially those hideous fat-stomach ads that are everywhere right now. I can’t remember the last time I clicked on an ad on purpose. The same-old same-old online ads just don’t work that well right now, and if they don’t work, advertisers won’t by them; if advertisers don’t buy them, the online newspapers and magazines won’t make enough money to keep going.

Another solution is requiring $$ to access content. The former editor of Time magazine has a pie-in-the-sky fantasy of micropayments, in which we’d all pay a few cents for every news story or site we clicked on. There are some aspects of the plan that I love (for one, the quality of online journalism would have to drastically increase to satisfy a savvy, paying customer base—you couldn’t just post a press release and call it good). I don’t see how this could be implemented though.

An informal office pool I conducted showed that none of my colleagues would pay for news. There are simply too many places to get free news…why go to a news site that makes you pay? The Time editor, Walter Isaacson, is right that the demand for news has never been higher. But there’s an enormous oversupply to sate that demand; not just from newspapers and blogs, but also from citizen journalists, Twitter users, and so on.

Two examples: 1) You see that crowd of 40 reporters flocking around the guy leaving the courthouse? They’re all going to get the same 10-word quote. Oversupply. 2) Have you ever gone to news aggregators like Google News or TechMeme and seen how they’re basically a list of 20 stories that were each covered by 200 news sites? Oversupply.

And the juxtaposition: The best picture of the US Airways crash in the Hudson River was posted by some guy on Twitter long before anyone else had one.

Where there’s no scarcity, there’s no value, and I doubt there will ever be a scarcity of free news on the web. If 200 news sites band together to charge subscriptions for access, there will always be plenty of free sites to plug the hole and reap the traffic.

Anyway, I guess my answer for the old media men is maybe there IS no answer. News-gathering is expensive; maybe large news organizations simply won’t be able to survive with the new economic limitations. Or maybe 80% of them will close up shop, providing the remaining 20% with enough scale to survive. In any case, the outcome of this will probably be the loss of lots of independent, valuable-to-society-but-not-in-a-monetary-way news oranizations.

And television, you’re next. Corinne and I watch unhealthy amounts of TV, yet we haven’t watched a commercial in five years. And you don’t make jack from iTunes sales and we both know it. Good luck.

Settling In

We’re finally moved and almost settled in our new place on the Upper West Side, and overall, I like it. With every new apartment there are little quirks to get used to, and they can be really annoying at first, but you learn to live with them.

There are, admittedly, a lot of quirks with this apartment. For instance, it’s our first time living in a place with thin walls and creaky floors, so we hear/smell everything that’s going on around us. That will definitely take some getting used to, as will the tapping in the hot radiator pipes throughout the apartment. It’s also the first time our bedroom has overlooked a busy street, so it might take a few days to adjust to the extra noise. But hey, one of our first apartments was right by train tracks, and the big freight trains lumbering through at 4AM were required by law to blow their horns to warn cars. We got used to it, and compared to that, we’re living in a zen garden now!

There are also a few, er, bigger issues with our new place, like the lack of a working refrigerator, but that’ll get taken care of, and in the meantime we get to sample the local restaurants!

And for every little negative there’s a big positive. For instance, the apartment itself is newly remodeled, big, and significantly cheaper than our old place. Thanks for the rent reduction, crappy economy! And it’s our first time living in a predominantly residential neighborhood in Manhattan, so we’re overwhelmed by all the conveniences that are nearby. Hardware stores on every block! Five 24/7 drugstores and three large grocery stores within two blocks of our apartment! Restaurants everywhere! Parks on either side of us! Errands we used to have to get on a subway for are now just around the corner.

The biggest positive, of course, is that our kid will have his/her own room, with plenty of indoor space to play and lots of parks nearby. That’s quite a luxury in this town. Just don’t touch the radiator pipes, Junior.

Video Game Sports Center

Bwahaha, this is awesome if you’ve ever played video game football. I’m calling out Jay Edgington as the guy that blitzes on every defensive play and chucks up a hail mary on every offensive play.

TV on the Radio on the TV

I try to like you, TV on the Radio. I want to like you. But really, that SNL performance was awful! Did your rehearsal space in Williamsburg burn down or something? Did you get your horn section from a temp agency?

No element of their performance sounded good tonight, and, incredibly, the whole was even less than the sum of its parts. Jeff, defend your band, your song (they played one of your faves tonight), and your craft, and tell me why you and your fellow music critics keep wetting yourself over this band. Anyone else, feel free to jump in.

Hey Realtors: STOP LYING!

This one goes out to all the realtors: Why do you lie on Craigslist? Seriously, what’s the point? Are you hoping that I’ll see the listing for an “amazing, sun-drenched, ENORMOUS 2BR w/ high ceilings and tons of closet space, steps from subway and park!,” that I’ll call to see it, and then when I do see it, I won’t notice that its a tiny flex-2 cave on 1st Ave and 98th St with a single tiny window and no bedroom closets? That, somehow, the prose in your listing will have touched my soul so deeply that when I see the apartment I will judge it only by your description and not by what my eyes and nose tell me?

Or did you think that once we met, I’d let you take me around to see your other listings, even if the first apartment was a sham? Dude, our relationship is built on a LIE.

Seriously, bro, it’s in your best interest to be straight with me. I wanted to punch you in the mouth when you said you had a big 2BR in Hell’s Kitchen (a nice area, despite the name), and it turned out to have two bedrooms but no living room. Did it not occur to you when we e-mailed and talked on the phone that a living-room-less apartment only appeals to a small subsection of renters? And that I might not be in that subsection? Here’s how you write a post for that apartment, you moron:

Large 2BR apartment in the heart of Hell’s Kitchen, perfect for shares that maybe don’t like each other that much, or maybe just aren’t interested in socializing in a common room. If you’re a private person who needs your space, this is the perfect apartment for you. Each bedroom is big enough for a full bed, dresser, nightstand, and a good-size TV or desk. It’s basically like having an apartment all to yourself, you just have to share a bathroom and a kitchen. But, really, you’re in Hell’s Kitchen…you wouldn’t live in a neighborhood with so many great restaurants if you planned on cooking, right?

Boom, done. It even has the aspirational bit at the end that treats the guy like a reclusive gourmand with fine taste in neighborhoods, when we all know it’s more likely to be some obsessive World of Warcraft player. Anyway, with a post like that, you’re not wasting my time, and you’re not wasting your time. Like the realtor who posted a great-looking apartment on Craigslist today, but failed to mention in the post that it’s on the 5th floor of a walkup. Did it not occur to him that whilst walking up the unmentioned five flights of stairs, the prospective renter might sour on the place before even seeing it? Or that, in the minds of many renters, five flights of stairs is a deal-breaker? Mention it in your post, dummy! I bet the following would totally work:

Beautiful 2BR on the Upper West Side, close to 2/3/1/B/C/A trains, great restaurants, and a NY Sports Club around the corner, but YOU WON’T NEED IT! Instead of going to an expensive gym to bike in place in spin class, burn calories and save money on rent while you climb five flights of stairs to your awesome new abode. This apartment is $300 cheaper per month than the same apartment on the second floor. That’s $10 per day just to walk the stairs. If you leave your apartment an average of twice a day, that’s $5 for each trip up or down the stairs, or a buck a flight. Also, there’s a dishwasher!

With this economy, who can turn down a listing like that? Here’s how I’d write a CL listing for my own apartment:

Cavernous 1BR in a non-doorman building in the boring, quiet financial district. Lots of kitchen cabinets, lots of big closets, and lots of square footage. You’ll need the money you save on rent and doorman tips to buy enough furnishings to fill this airplane hangar of an apartment. The laundry facility isn’t great, and the free gym straight sucks. There are few good restaurants in the area unless you’re on an expense account, and no good grocery stores, and the Duane Reades all close early, but the subway access is the best in the city, and there’s no noise to deal with at night. Also, it has a dishwasher!

Everything you need to know is right there. The first person to call and schedule a viewing will probably take the place; so instead of showing the apartment to 50 people who aren’t a good match, you can spend your newly freed-up time writing pithy listings, or reading the nasty reader comments on Curbed. And we can spend our free time NOT walking around with a realtor. Everybody wins!

Oh, BTW, we’re apartment hunting. If the above post sounds good to you, call me and I’ll put you in touch with the building manager to rent the place. You now know all the pros and cons. Did I mention there’s a dishwasher?

I’ve Never Smoked, But…


The final rebuttal against those who say pot is dangerously unhealthy or that it turns you into a vegetative layabout: Michael freaking Phelps smokes it. And now he’s all disgraced and blah blah blah. C’mon, it’s not like he was taking performance-enhancing drugs—in fact, quite the opposite! Now that our national hero has been caught smoking weed, can we please just legalize it already?

By legalizing it, we can increase the chance of peace and stability in a violent part of the world, reallocate scarce resources (money, cops, courts, prison costs/capacity), and collect crazy amounts of taxes. Basically, it moves weed from a national expense to an income generator. Who knows, it might even cannibalize the tobacco companies’ sales and recruiting efforts. Has no one in Congress ever done a serious cost/benefit analysis on this issue?

I’m not condoning drug use; just because I think weed should be legal doesn’t mean I think people should smoke it. I think most people would be better off not drinking alcohol either, but we’re certainly better off when alcohol is legal, regulated, and taxed. Same thing with marijuana.

Also, let’s remember that Phelps has a DUI on his record. If we’re going to publicly stone him for something (pun intended, such as it is), let’s do it for the “youthful indiscretion” that put other peoples’ lives at risk. Let the weed criminals out of prison and put the drunk drivers in there instead.

Funny side note: imagine Michael Phelps with the munchies!